Please browse the Frequently Asked Questions, below. If you have additional questions or comments, feel free to contact us.

Frequently Asked Questions

W-9 - Do you need a W-9 from us?

Click here for a W-9 (pdf)

Do you need a Sole Source Affidavit

Click here for our Sole Source Affidavit

Mailing Address:

Model Me Kids, LLC
PO Box 1901
Rockville MD 20849

Fax:

(888) 972-1425 (toll-free)

We accept U.S. and Canadian purchase orders by fax or mail.

Privacy

Your privacy is important to us. We will not add you to any third party mailing list or sell any of your information.

International Orders

We ship internationally. Customers are responsible for any duties or fees in going through international customs.

Licensing

Each purchase comes with a single user. For detailed license information, click here.

DVDs

We currently have nine DVDs available: Model Me Faces & Emotions™, Time for School™, Time for a Playdate™, I Can Do It!™, Model Me Conversation Cues®, Model Me Friendship™, Model Me Tips & Tricks™, and Model Me Confidence™, and Model Me Going Places™.

Other Materials

A Teaching Manual and Student Workbook for use with the Time for School and Model Me Conversation Cues DVDs are currently available. Sold separately from DVDs.

Video Format

All of our videos are in DVD format. We do not offer VHS tapes. The DVDs are NTSC format. For international customers, please check your DVD player to make sure it is NTSC compatible. The region code is set to all regions.

Closed-captioning is not available.

Shipping Information

All orders are shipped by U.S. Mail (USPS).

International orders will need to pass through customs and the timeframe of that process varies based on the destination country. For additional information on international shipping, click here.

Shipping Costs

To determine shipping/handling costs, add items to the online shopping cart.

International customers are responsible for any duties or fees in going through international customs in the destination country.

Three Ordering Options

Option 1. Order Online: You may order online with a credit card. We accept Visa or Mastercard.

Option 2. Purchase Order: We accept purchase orders from institutions in the United States and Canada. To determine the shipping costs and catalog item numbers, add items to the online shopping cart.

Purchase orders may be faxed or mailed to us for processing. The fastest way to process a purchase order is to fax it to us at:

fax (888) 972-1425

If you are an institution outside of the United States or Canada, please order online.

W-9 - Do you need a W-9 from us?

Click here for a W-9

Each purchase comes with a single user. For detailed license information, click here (pdf).

Option 3. Mail a Money Order: You may purchase by money order drawn on a U.S. bank. No personal checks please. We are unable to accept payment by checks drawn on a non-U.S. bank. To determine shipping costs and catalog item numbers, add items to the online shopping cart. You may print out your online shopping cart page and include it with your order. Mail to:

Model Me Kids, LLC
PO Box 1901
Rockville MD 20849

Please note: We do not process telephone orders at this time.

If you need to reach us, please email us .

Photo CD-Rom

Each DVD comes with a free photo CD-Rom of still photos from the video. The photos may be used to test and reinforce the skills modeled in the DVD.

Returns

All returns and exchanges require an RMA number. Contact us obtain an RMA number prior to returning item.

Returns are accepted within thirty (30) days of purchase if sealed in the original packaging.

The customer is responsible for return shipping costs, and original shipping is not refundable. If shipping/handling was free, a $15.95 shipping/handling charge or actual cost of shipping (whichever is greater) will be deducted.

Opened DVD cases that are not in the original shrink wrap and books not in the original shrink wrap are not returnable.

Any defective product will be exchanged.

Additional Information

Please read our Terms of Service

If you have additional questions or comments, feel free to contact us by email.

Telephone: 888-938-3240