Streaming Video Information

Q: I’ve tried everything and I still cannot get the videos to play. What do I do?
A: First of all make sure you have the most recent version of the proper Windows Media Player application that is suggested for your particular computer. Next, make sure it is properly installed by going to Windows Media and try to view other content created for these players.

Q: What if I am behind a firewall and cannot see the videos?
A: Unfortunately in this situation it may be impossible to access streaming media.

Q: What are my screen size options?
A: You can right click with your mouse on the video and click "zoom" to choose a screen size. Note that full-screen mode is best appreciated from a distance of 3-6 feet from screen. To return to the default size, press the ’esc’ button on your computer keyboard.

Video Quality
If you encounter video quality or presentation problems, please remember the following: The rate at which our content is encoded may cause high-speed or action intensive scenes to appear blocky (or pixelated). Also, the media technology we utilize may group varying degrees of similar (usually lighter) colors into a single color to maximize performance. If your monitor's resolution is set above 1024x768, there may be an apparent image hesitation in full-screen mode. You can correct this problem by setting your resolution to 1024x768 or below (800x600 is recommended). Factors associated with the DSL technology (such as line quality, distance, and other physical barriers) may cause some users to experience unexpected delays while viewing.

Media Problems: Repeated Buffering / Video Freezing
Temporary conditions may interfere with your Internet connection. Check bandwidth to determine your current line conditions. If you are running into intermittent problems, please check back after a short while.